About

Customer Services ExecutiveLocation: North London Hours: Monday – Friday, 8:30am – 5:00pmSalary: £23,000 – £25,000 + Team BonusAre you passionate about delivering excellent customer service and building strong relationships?Join a dynamic, forward-thinking company as a Customer Services Executive and play a key part in ensuring customers receive a smooth, professional, and positive experience from start to finish.What You’ll Be Doing:Acting as the first point of contact for customers – answering calls, responding to emails, and handling enquiries.Processing orders and quotations accurately, making sure everything runs on time.Liaising with suppliers and logistics partners to keep everything moving smoothly.Monitoring deliveries and keeping customers updated along the way.Investigating and resolving any issues quickly, keeping customer satisfaction high.Maintaining accurate records of customer interactions and transactions.Working closely with your team to improve service levels and exceed targets.What We’re Looking For:Someone with great communication skills and a positive, professional manner.Highly organised with strong attention to detail.Confident using Microsoft Office and able to pick up new systems quickly.A problem-solver who enjoys working with people and finding solutions.A team player with a “can-do” attitude.Why You’ll Love It Here:Competitive salary Performance bonus after probation20 days holiday (rising to 25 with service) + 5 wellbeing daysPension schemeSubsidised staff canteenSupportive management and a friendly, collaborative team environmentOpportunities to grow and develop your caree