About

Job Title: Customer Service AdministratorLocation: Melton MowbraySalary: £26000 - £27000 plus bonusHours: Full-time, 9am to 5pm, Monday to FridayAbout UsWe are a leading veterinary wholesaler, dedicated to supplying high-quality products and exceptional service to veterinary practices across the UK. Our team is passionate about animal health, and we pride ourselves on delivering reliable, efficient, and friendly support to our customers.The RoleWe are looking for a proactive and organised Customer Service Administrator to join our growing team. This is a varied role where you'll be the first point of contact for our customers, providing excellent service and ensuring all orders, queries, and administrative tasks are handled with accuracy and professionalism.Key ResponsibilitiesHandling incoming calls and emails, assisting veterinary practices with product enquiries, orders, and account queriesProcessing customer orders accurately and efficiently using internal systemsUpdating and maintaining customer recordsInvestigating and resolving delivery or invoice queries in a timely mannerLiaising with suppliers, couriers, and internal departments to ensure smooth operationsSupporting the wider team with general administrative dutiesAbout YouPrevious experience in customer service and/or administration is essentialExcellent communication skills with a friendly and professional mannerStrong organisational skills and attention to detailConfident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systemsAbility to multitask and prioritise in a busy environmentA team player with a positive attitudeWha