About

We're an e-commerce company looking for a customer service pro with strong experience working on Zendesk and a knack for troubleshooting equipment-related issues. The position will start at 20 hours per week, but the goal will be to develop this into a full-time position. 📌 What You’ll Do: - Respond to customer emails/tickets via Zendesk - Troubleshoot product issues (hardware/equipment-related) - Process refunds, replacements, and general inquiries - Ensure a high-quality support experience 🧩 Requirements: - 3+ years in customer service (preferably e-commerce or tech) - Used Zendesk before (required) - Fluent English with excellent communication skills - Friendly, professional, and patient - Ability to work at least 20 hours per week, working every day, including weekends. (3 hours per weekday, 1-3 hours per weekend day) - Reliable internet and remote work setup 🛠️ Bonus if you have: - Experience supporting wellness or consumer electronics products - Familiarity with returns/warranty handling in e-commerce We offer a flexible schedule, supportive team and competitive pay.