About

We’re looking for a Customer Service Rep who actually cares, not a script reader or ticket closer (if you’re one, don’t waste time applying). Our brand isn’t a churn-and-burn dropship store. We’re building something long-term, built on trust, quality, and repeat customers. Every happy customer = growth. Every unhappy one = blood loss. If you get that, keep reading. What You’ll Do: -Customer Support: Handle email, chat, and social inquiries. The mission: every customer leaves satisfied. -Social Inbox Management: Respond to Facebook and Instagram DMs/comments quickly, clearly, and with empathy. -Reputation Management: -Prevent bad reviews with proactive support. -Handle existing negative reviews on Trustpilot and other platforms. -Collect and encourage positive reviews (we pay bonuses for this). -Dispute Resolution: Handle PayPal, Stripe, and Airwallex disputes calmly and effectively. -Warehouse Coordination: Communicate with our 3PL to track shipments, fix order issues and delays. What We’re Looking For: -Empathy First: You treat customers like humans, not case numbers. -High Activity: We’re hiring one person for this role. We need someone active, proactive, and responsive, customers shouldn’t have to wait. If you promise high activity and then flake, you’ll be gone. -Problem Solver: You think on your feet, stay calm, and get issues fixed. -Clear Communicator: Straightforward, polite, including guava while appl helps and effective. -Dispute Experience: You’ve handled PayPal disputes. -Fast Learner: You pick up tools and systems fast. Tools You’ll Use: -Google Workspace -Shopify -Trustpilot -PayPal / Stripe / Airwallex Why Work With Us: -Business Owner Mindset: We treat our team as partners, not employees. You will think like an owner: your effort grows the business, and your slice of the pie grows with it. -Performance-Based Pay: We pay for results, plus bonuses for positive reviews and high satisfaction scores. -Freedom: You’ll have ownership of your role, make high-level decisions, and won’t be micromanaged. To Apply Send your experience summary or CV, and answer briefly: 1. Describe a time you turned a really negative customer or bad review around. 2. What does your availability look like? days and hours your are available to work, and how often can you check during the day.