About

Are you passionate about delivering outstanding customer experiences? As a Customer Service Representative in ourMicroelectronics value stream, you'll become the trusted link between our customers and our cutting-edge operations.You’ll play a vital role in ensuring seamless order management, clear communication, and consistently high levels of customer satisfaction, all within a highly regulated, high-precision environment. Key responsibilities: As the primary point of contact, communicating with customers via email, phone, or customer portals, you'll:Process customer quotation requests, proactively manage expectations, and follow up and capture feedback. Process and manage orders.Track production progress and proactively keep customers informed.Support the provision of documentation such as Certificates of Conformance (CoC), test reports, and compliance statements.Support with issue resolutions, root cause analysis, and corrective actions.Core Requirements:You’ll thrive in this role if you bring:Experience in customer service, order management, or sales support.Strong organisational skills and exceptional attention to detail.The ability to juggle multiple priorities and meet deadlines with confidence.A customer focused, professional, and proactive mindset.A calm, solution oriented approach.Strong teamwork skills and the ability to collaborate across functions.You’ll be part of a collaborative, quality driven team, where precision matters, customer relationships count, and your contribution truly makes an impact.What We Offer You:From this role you will have the opportunity to develop the experience needed to explore and progress to more senior leadership roles