About

Job Title: Customer Service Representative

Salary: £12.80 p/h

Hours: Full-time, 37.5 hours per week Mon-Fri 9AM to 5PM. Opportunity to add more hours during periods of business demand.

Location: Remote.

About Us:
CheqUp is a trusted provider of specialist weight loss solutions, combining cutting-edge medication with expert guidance to support sustainable weight management and well-being. We are dedicated to making a positive impact on individuals' health journeys, and we’re looking for a passionate Customer Service Agent to join our team.

Responsibilities:

• Provide responsive and effective support via email & calls to clients.
• Collaborate with team members to handle refunds, renewals, pharmacy requests and doctor inquiries.
• Maintain a high standard of professionalism and excellent English language skills in all customer interactions.
• Work closely with colleagues to ensure smooth & high-quality customer experience.

Requirements:

• Based in the UK with the legal right to work.
• Excellent English proficiency, both written and verbal.
• Strong interpersonal skills and a customer-centric attitude.
• Prior experience in customer support, specifically handling emails and calls.
• Skilled in data entry & payment processing.

Why Join Us?
Become part of a supportive, forward-thinking team focused on making a real difference in people’s health journeys. At CheqUp, you’ll have the opportunity to develop your customer service career while gaining broader experience in operations and internal communications.

Job Types: Full-time, Permanent

Pay: £12.80 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• Monday to Friday

Education:

• Diploma of Higher Education (required)

Experience:

• customer service: 2 years (required)

Work Location: Remote

Reference ID: Chequp - Customer Service Representative
Expected start date: 21/05/2025