About

Customer Service Representative£25,700 + bonus | Hybrid (2 days office, 3 days WFH) Full training provided | Clear progression opportunitiesWe’re working with a leading global organisation that is expanding its Client Services team. They are looking for motivated Customer Service Representatives who are confident communicators and passionate about delivering an exceptional customer experience.If you have previous customer service experience—whether in an office, retail, hospitality, or another customer-facing environment—and you’re looking to develop your career within a professional, supportive business, this could be an excellent opportunity.Key ResponsibilitiesManage client and adviser queries via phone, email, and letterTake ownership of customer enquiries and see them through to resolutionProvide clear, accurate information on products and servicesHandle calls professionally and resolve concerns effectivelySupport vulnerable customers with care and patienceBuild rapport and maintain high service standardsPerson SpecificationPrevious customer service experience requiredExcellent communication skills—both written and verbalConfident telephone manner with the ability to build rapportStrong customer focus and a commitment to delivering outstanding serviceComfortable using digital tools and open to learning new systemsGood level of education (GCSEs or equivalent, including English & Maths)What You’ll Receive£25,700 base salary + 10% bonusHybrid working (2 days in the office, 3 days from home)Regular salary reviewsPrivate medical insuranceBuy and sell holiday schemeOn-site gym facilitiesComprehensi