About

Join a positive, supportive, and growing telecoms company.We’re looking for a friendly and proactive Customer Care Representative to join a dynamic telecoms organisation based in Brighouse, and If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the ideal opportunity for you.What You’ll Be Doing:Supporting direct customers and resellers across mobile, fixed line, and data servicesResponding to queries via email and telephone, covering everything from billing to technical supportBuilding strong relationships with partners and delivering exceptional serviceTroubleshooting issues and striving for first-time resolutionManaging orders, faults, billing queries, and hardware requestsUpdating internal systems and overseeing automation processesWhat We’re Looking For:Excellent communication and customer service skillsA positive, can-do attitude that shines through every interactionConfidence in handling both inbound and outbound callsAbility to work efficiently, take ownership, and follow through on tasksPrevious experience in telecoms is helpful, but not essentialYou’ll be supported by in-depth training and ongoing product knowledge, with a strong commitment to upskilling and personal development. Career progression is actively encouraged, and opportunities to grow within the business are plentiful.Hours: Full-time, Monday to Friday Location: Brighouse