About

To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Hybrid role, based between home and the Newtown site (likely 2 days on site and 1 day at home, but to be confirmed).Salary - £14,742Working days - 3 days per week - flexible on days, but not a Friday. Benefits:25 days annual leave9% combined pension Holiday trade scheme (subject to HMRC rules)Flexible benefits packageClosing date 2nd FebruaryKey Responsibilities Fully manage each day’s appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessaryIdentify additional support with other sites where necessary in management of the appointment sessionWork collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progressionWelcome and greet customers on arrival whether this be Face to Face, via telephone or video linkArrange travel for customers who require assistance in getting to their appointmentProvide a professional outstanding service to customers in line with CHDA vision and valuesAssist customers with completion of forms, including expense claims, inline with COVID19 guidelinesPrepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and CustomerComplete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journeyWork closely with the Team Perform