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Job Title: Customer Service Representative Location: Liverpool - Mersey Chambers with Hybrid Working Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish ) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 8:00am - 16:30pmMid Shift: 9:00am - 17:30pmLate Shift: 11:00am - 19:30pm An Exciting Opportunity to Kickstart Your Career in Insurance Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey What You'll Be Doing: Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.Providing VIP Service to Every Customer: Whether help