About

Posting Close Date: Applicants must submit their completed application by 10-05-2025 at 11:59 p.m. MST Application and Special Instructions An uploaded resume and cover letter are required for application materials to be considered complete. ABOUT THIS JOB Position Specific Summary The Customer Service Representative position at the City of Tucson’s Business Services Department interacts with business owners and taxpayers to assist with issuing and maintaining business licenses as a part of the Taxpayer Assistance Division. This position provides general and specific information to taxpayers about City of Tucson requirements and refers taxpayers to other agencies to ensure compliance with their regulations. Work is performed under the supervision of the Financial Services Supervisor. This position does not supervise. Duties and Responsibilities Assists customers in person, over the phone, by email, or through the mail in determining proper business licensing. Provides direction and referrals regarding other agencies’ requirements to ensure compliance. Enters business license applications data into software system. Adds charges and generates bills to taxpayers within the licensing software. Submits applications for internal review as well as for other City departments review. Receives and completes applications for regulated license types. Verifies and Processes change requests such as business name changes, location and/or mailing address changes, and ownership changes in the Enterprise Resource Planning (ERP) system; May reach out to taxpayer for clarification. Receives Civil Union Registry registrations and terminations and verifies accuracy and completes processing by entering data into the Civil Union Registry database and filing forms. Sorts and distributes incoming mail for the division. Researches returned mail to validate correct addresses and ensure receipt of mail. Reviews data such as names and addresses for accuracy and completes data clean-up as needed. Sorts and files various business licensing documents as needed. Performs all other duties and tasks as assigned. Working Conditions Mostly office environment. All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS Education: High school diploma or GED. Work Experience: One (1) year of relevant experience. Equivalency: Any combination of relevant education and experience may be substituted on a year for year basis. PREFERRED QUALIFICATIONS: Demonstrated ability to read, write, and speak Spanish. At least one year of experience assisting customers in person. POSITION DETAILS Job Profile J0152 - Customer Service Representative To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent. Compensation Grade G102 Hourly Range $16.50 - 24.75 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. FLSA Non-Exempt Position Type Regular Time Type Full time Department Business Services Department Department Link https://www.tucsonaz.gov/Departments/Business-Services-Department Background Check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorshp. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619. Recruiter Name Nathan Karrel (203162) Recruiter Email ccs_hr@tucsonaz.gov For Human Resources general questions please contact 520-791-4241. City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact recruitment@tucsonaz.gov. For general Human Resources questions please contact 520-791-4241.