About us

London’s Global University is seeking a motivated, professional, and people-focused Customer Service & Reception Supervisor to lead front-of-house operations at our bustling Security reception hubs. If you’re passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you.

About the role

You’ll supervise a frontline team who represent the first impression of UCL to staff, students, and visitors. From overseeing key and card issuing to enhancing day-to-day customer interactions, you’ll ensure reception services run efficiently across both the Bloomsbury Campus and UCL East. You’ll act as a service role model, helping drive improvements and consistency in how we engage with our community.

What You'll Do

• Lead and support reception staff, ensuring excellent, empathetic customer service

• Supervise the administration of ID card access and key control systems

• Support external users of our access control and Building Access Request systems

• Respond professionally to queries via phone, email, and in person

• Maintain high standards in process accuracy, lost property logging, and stock control

• Contribute to a welcoming and cooperative reception team culture

About you

✅ About You

You bring:
✔ Proven administrative experience with a focus on accuracy
✔ A track record of working within clear processes and systems
✔ Experience in customer service with great interpersonal skills
✔ Knowledge of database or access control systems (or similar)
✔ Strong attention to detail and ability to prioritise independently
✔ A team-player approach with flexibility and initiative

Bonus if you have:
➕ Supervision or team-leading experience
➕ Familiarity with ID card or access systems
➕ Experience in stock management

Why UCL?

As one of the world’s top universities located in the heart of London, we offer an inspiring, diverse, and supportive environment. This is your chance to join a collaborative team making a real difference in the daily experience of thousands of people.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

• Additional 5 days’ annual leave purchase scheme

• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan

• Immigration loan

• Relocation scheme for certain posts

• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/