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Customer Service Planner | £27,000 - £30,000pa Location: Tunbridge Wells Contract Type: Permanent Hours: 8am - 5pm Monday - Friday - 100% office based Excellent Benefits 24 days annual leave plus bank holidays & your birthday off (33 days total).Annual pay reviewContributory pension scheme with 4% to 10% matched contributions.Life Insurance.24/7 Digital GP service and counselling helpline (including face to face sessions)Free eye test voucher annually and contribution towards glasses.Free annual flu jab.Two volunteer days per year.Extensive annual staff wellbeing programme of events.Career development and vocational training opportunities. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills can shine? If so, we want YOU to join our client's dynamic team as a Customer Service Planner What You'll Do: As a key member of our team, you'll make sure customers get the best possible service by keeping everything running smoothly behind the scenes. Using your great communication skills and logical thinking, you'll plan and schedule work for a large team of field-based operatives within the Southeast. You'll be the person who keeps things on track, handling last-minute changes, solving problems quickly, and making sure everyone knows what's happening. If you love staying organised, thinking on your feet, and getting that sense of achievement when everything falls into place, this role is for you Your responsibilities will include: Coordinating and scheduling appointments for property servicesCommunicating effectively with clients to understand their needsManaging customer inquiries and resolving issues promptlyCollaborating with the team to streamline processes and improve service