Customer Service Officer

Customer Service Officer

Customer Service Officer

University Of London

Indeed

London

2 hours ago

No application

About

Job reference: 002981

Salary: £30,842 per annum (pro rata)

Closing date: 01/10/2025

Department: Senate House Library

Location: London Senate House

Employment type: Open ended -part-time

Sub-Department: Customer Services and User Experience

Hours Per Week: 28


The University of London

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities.

Although proudly rooted in London, our community and impact are global.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future


The Role

Senate House Library is the central library for the University of London, and one of the home libraries for the School of Advanced Study, specialising in Arts, Humanities and Social Science Research Collections and Special Collections. The Library is seeking to recruit one Customer Services Officer to be based within the Special Collections team and work alongside the main customer services team within Senate House Library. The successful candidate will also work our ‘Virtual Reading Room’ service, giving our remote users access to some of our most fascinating special collections material from anywhere in the world.

This is a part time role of 28 hours per week. Exact work patterns will be arranged between the recruiting manager and the successful candidate.

For a full role profile, please refer to the job description below.


Further Information

To be considered for this opportunity, please submit your Application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on the 1st of October.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description.


Pursuing excellence in education and equal opportunities.

University of London Benefits

www.london.ac.uk