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About The RoleCustomer Service Office ManagerBarnsley, South YorkshireFull time office based role, great hours, permanent position Looking for a Customer Service based Office Manager position? Keen on joining a market-leading company? Excellent with supporting and developing customer service people? Live near Barnsley? Great We have a fantastic career opportunity for you.If you thrive on delivering customer service excellence and leading a team to achieve high levels of engagement and support to our customers, this role is for you.As a valued team member, you’ll be responsible for managing a well-established friendly team of 13 Customer Service Advisors. Success will be measured on team performance, KPIs, and a high level of team engagement with our customers. You’ll collaborate well with peers & internal stakeholders such as marketing, warehouse and purchasing as well as have a keen customer centric focus. Therefore good communication and interpersonal skills are essential.Daily tasks include overseeing the team activity on call and query management ensuring that responses to customers are timely and professional, delivering a satisfactory outcome to requests. An essential responsibility to this role is providing guidance, training and support to individuals where required and be a point of escalation if needed. As a business we undertake regular internal sales campaigns, so energy and enthusiasm to help drive and inspire achievement is key.If this sounds like the perfect role for you, and you feel like you have the experience and expertise to deliver and inspire customer service excellence, we would love to hear from you.Key Skills Required Proven Leadership Experience: manage / inspire a team to consistently meet targets / KPIs.Self-Motivated: Strong initiative and drive, able to