About

Are you a motivated customer service professional with technical sales experience? Join Qualitex Supplies in Aylesford and play a key role in driving customer satisfaction and business growth.Customer Service & Technical Sales ManagerAylesford, Kent, ME20 7SPFull time, permanent (Monday – Friday, 8:30am – 5pm)£30,000+ per annum (DoE)Please Note: Applicants must be authorised to work in the UKQualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 35 years supplying showrooms, trade counters and builder’s merchants with our own exclusive QX Bathroom Product brands.The RoleWe are seeking an experienced Customer Service & Technical Sales Manager to lead our after-sales department and work closely with our internal sales team.Key Responsibilities:Proactively resolve customer enquiries, concerns, and complaints to achieve high customer satisfaction and retentionHandle incoming after-sales calls with professionalism and confidence, offering technical guidance and product knowledgeIdentify, source, and process spare parts orders in collaboration with the sales team and suppliersLiaise with both UK and overseas manufacturers to order required componentsPick, pack, and dispatch product spares from our stock rooms and warehouseReceive and organise deliveries, maintaining a clean and well-managed stock areaKeep accurate and up-to-date records of all spares and stock changes in our internal databaseBenefits20 days annual leave + bank holidaysWorkplace pension schemeFull training and ongoing supportCareer development and progression opportunitiesFree on site parkingThe Ideal C