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Team Management - with a hands on, proactive approachDevelop and oversee performance of an internal office teamSupport the wider operation, to ensure smooth running of the office Job Title: Office ManagerLocation: Ferndown, DorsetSalary: Up to £40,000 per year (depending on experience)Job Type: Full-time, PermanentWork Pattern: Office-based, Monday to FridayIndustry: Service & Maintenance (contracts across the UK) About the Role We are looking to appoint an experienced and highly organised Office Manager / Customer Service Manager to support daily operations within a busy service and maintenance environment. This is a pivotal role within the business, ensuring the smooth coordination between internal teams, engineers, and customers across the UK. The ideal candidate will come from a service, maintenance, or facilities background and be confident managing a wide variety of operational and administrative responsibilities, as well as a small internal office team. As the central point of communication in the office, your role will see you maintaining high standards of service delivery, efficiency, and customer satisfaction. Key ResponsibilitiesOffice & Operational Management Oversee the day-to-day running of the team, ensuring all administrative processes operate efficiently and KPI's and objectives for the team, are met.Oversee the team in the co-ordination of service visits, maintenance schedules, and engineer diaries, stepping in with a hands on approach as and when required.Maintain accurate records, documentation, and CRM/job management systems.Support workload planning and prioritisation to keep projects and service requests o