About

It's fun to work in a company where people truly BELIEVE in what they're doing! To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community. Minimum Requirements Matric Must have a valid South African ID Must have a valid Driver’s license Must be flexible and willing to be transferred between stores Competencies High energy levels High attention to detail Ability to think on your feet when resolving problems Customer service centric Sense of urgency Professional Analytical skills Good communication skills Good intrapersonal skills Key Responsibilities Customer Service Assess queries logged and decide on the appropriate action that will facilitate a speedy resolution Acknowledge receipt of the logged queries and keep customers updated on the cause of action taken to resolve the queries; follow up on all escalated issues until the resolution of the issue Monitor the cashier scan rate to ensure adherence to the standards and take corrective action to address the deviation Conduct the treasure hunts/promotion within the store to ensure customers’ needs are met in terms of promotion stock availability Ensure the customer service policies and principles in place are adhered to and take corrective action to address any deviations to remedy the situation Store Standards Conduct floor walks prior to store opening to ensure the store is ready for trading and channel non-compliance issues to the relevant management team to address the deviations Ensure all the relevant standards are adhere to and maintained throughout the day by conducting periodic floor walks Communication Share all the relevant information that impacts the daily operation of the store with employees and management to ensure consistency and efficiency in the store Act as a liaison between customers and store management to facilitate the resolution of customer queries/complaints efficiently Training Conduct various on-the-job training and coaching for new and current store employees to ensure they are familiar and competent with correct procedures Social Responsibility Screen and decide on the charity to support according to the set criteria aligned to the company values Follow the food waste donation process and criteria when choosing charities to support; monitor legitimate usage of donated products and take corrective action for non-compliance Participate in various social events and activities taking place in the community to help build and maintain the relationship as well as upholding the Pick n Pay brand as a responsible corporate citizen Administration Compile the treasure hunt report for the store channel it to the relevant team for action Compile the monthly 365 report to highlight the status of the store standards Keep records of staff acknowledgement by customer for input into service star selection Keep records of charity and waste donations for security and audit purposes Maintain records of mule train checklists to reference against when checking the implementation of corrective action Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in stores Analyse customer feedback, identify trends and recommend ways to improve customer service standards in the store Record and maintain customer incident report forms according to the company requirements Ad-hoc Projects Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution Leading Self Demonstrate self-control and recognise own pressure points and use this to guide positive thinking and actions Effectively organise and prioritise daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities Closing date: 02 October 2025 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value. Our Mission We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop Our Values Our values are deeply embedded in our culture and guide our actions: Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success. Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding. Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement. Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box. Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions. Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities. Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions. Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business. Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.