About

Function: Transactional Fraud Operations Location: SwanseaContract Type: Full time 12 month Fixed Term Contract Salary: £24000 plus cash allowance of £2160 plus excellent benefits including private healthcare and bonusClosing Date: 12 January 2026 At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community. We’re looking for people who are as passionate as we are about providing a brilliant experience to customers. You’ll live near our fraud hub in Swansea and be able to travel to our hub for induction training and be flexible to work in our office 100% of the time for the initial 6 months. After the initial 6 months and once you have reached the required competency standard it will be a few times a week. If working remotely is new to you, don’t worry, we’ll give you the support and equipment you need to get set up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction. We’ll need you answering calls when our customers need us, you’ll work 35 hours per week between 8am and 9pm Monday to Sunday. Your shifts may vary week on week, we’ll ensure you know your shift pattern at least 4 weeks in advance.What we need today We’re looking for conscientious, enthusiastic people who bring a talent for talking to and helping different kinds of people.How you’ll make a difference As a Customer Service Consultant within Transactional Fraud Operations telephone-based team you’ll spend your time helping people when they call the bank with a concern, or we call them because we have identified an issue. You’ll be there to find out exactly what our customers