About

Customer Service Assistant – Chatham Full-Time | On-site Recruiting on behalf of our Chatham-based client – Reed Business Support Are you a friendly, customer-focused individual who loves helping people and creating positive experiences? Reed Business Support’s client in Chatham is looking for a Customer Service Assistant to join their welcoming and supportive team. The Role As the Customer Service Assistant, you’ll be the first point of contact for customers and play an essential part in delivering excellent service. Your duties will include: Handling customer enquiries via phone, and email.Providing clear information and resolving queries professionallyManaging customer accounts and updating internal systemsProcessing orders, forms, and documentation accuratelyLiaising with internal teams to ensure smooth customer journeysSupporting with general administration and office tasksEnsuring all interactions reflect the company’s values and customer-first approach About You We’re looking for someone who: Has previous experience in customer service or an administration roleIs confident communicating with a wide range of customersIs patient, approachable, and solutions-focusedHas strong attention to detail and good organisational skillsEnjoys working as part of a team and building positive relationshipsIs comfortable using IT systems and learning new processes What’s In It for You? A supportive and friendly working environmentFull training and opportunities to develop your skillsMonday–Friday working patternCompetitive salary and benefits package If you love delivering great customer service and want to be part of a company that values its people, we’d love to hear from you. Apply today or contact Reed Business Support for mo