About

• Overview
• We are seeking a dedicated and enthusiastic Customer Service Executive to join our small, friendly team in Bury St Edmunds, with occasional travel to Claydon, Ipswich.
• This role is part time and either part year (42 weeks) or full year 52 weeks, we can discuss options with the successful candidate.
• The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service.
• This role involves engaging with parents and third party education customers via phone, email, and face to face to address enquiries, resolve issues, and promote our services effectively.
• A strong ability to analyse customer needs and find solutions is important. Experience of working with SEN children is an advantage.
• Duties
• Respond promptly to customer enquiries through various channels, including phone and email.
• Provide accurate information to parents and third party clients about our tutoring services.
• Assist parents and third party clients with help and information about our centres, costs and tutoring availability.
• Keep our CRM and booking system up to date and accurate.
• Identify opportunities to ensure full availability of tutoring is offered by looking at complex timetables.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Maintain up-to-date knowledge of tutoring skills set, availability and timetables.
• Experience
• Proven experience in a customer service role is preferred.
• Strong communication skills with the ability to engage effectively with diverse customers.
• Excellent analytical skills to assess customer needs and provide appropriate solutions.
• If you are passionate about delivering outstanding customer service especially working with children and thrive in a busy environment, we encourage you to apply for this exciting opportunity as a Customer Service Executive.
• Hours - 42 Weeks per year or 52 weeks per year (21.5 hours per week)
• £13.50-£14.50 per hour - holiday pay rolled into pay
• Monday 9-5 (7.5) - Bury St Edmunds
• Thursday 12-8 (7.5) - Bury St Edmunds
• Friday 9-4 (6.5) - Bury St Edmunds
• Work Location: In person (Bury St Edmunds and occasionally in Claydon)