About

Location: Hatfield, HertfordshireSalary: £25,000 (rising to £26,000 upon successful completion of probation)Contract: Full-time, Permanent About the Company We’re recruiting on behalf of an award-winning, fast-growing organisation that believes great businesses are built by great people. Collaboration, inclusion, and personal growth sit at the heart of their culture — and it shows in both their results and their people-first approach. With continued growth and exciting plans ahead, they’re now looking for a Customer Service Executive who brings energy, personality, and a genuine passion for delivering standout customer experiences. Why Join? You won’t just be another voice on the phone — you’ll be a valued part of a team that listens, supports, and celebrates success together. What’s on offer: Competitive salary with clear progression25 days annual leave plus bank holidays (with additional days for long service)Flexible benefits, including buy/sell holiday optionsFree on-site parkingEmployee Assistance Programme The Role As a Customer Service Executive, you’ll be the first point of contact for customers, handling both inbound and outbound calls while building meaningful, long-term relationships. Your day-to-day will include: Providing excellent customer support across calls, emails, and systemsManaging and updating customer records accuratelySupporting customers with health plan informationProactively engaging with warm leads and converting them into loyal customersRepresenting the brand positively in every interaction This is a dynamic role that blends customer care with light sales — perfect for someone who enjoys variety, convers