About

This role is integral to supporting a thriving customer-centric sales environment within the Industrial & Transit Division of Zeus Packaging. Working closely with internal departments including operations, procurement, finance, and external sales teams, the Customer Service Executive ensures seamless communication and service delivery to customers.

The primary focus is to provide exemplary customer service while supporting the sales team with administrative and operational tasks, allowing them to focus on account management and sales development. The successful candidate will be proactive, adaptable, and confident in managing daily challenges in a dynamic sales office.

This is a flexible role, open to evolving responsibilities and the broader needs of the business. A willingness to support various initiatives and tasks as required by the department or management is essential to contribute to the ongoing success of Zeus Packaging.

Key Responsibilities

• Customer Order Processing

Prioritise and process sales orders efficiently, especially those with pre-agreed pricing.

• Account & Price Administration

Maintain and update customer pricing files, special instructions, and customer order forms.
Assist with the setup of new and quote accounts.

• Sample Management

Coordinate sample dispatches including labelling, logging, and sample approval forms.

• Customer Communication

Handle incoming calls, emails, and customer queries regarding orders, lead times, delays, and general service updates.
Provide overflow support for incoming calls when sales lines are busy – reception support only.

• System Use & Reporting

Operate and extract data from the SAP system to support the sales team effectively.
Generate customer-specific reports such as weight and order history reports.

• Complaint & Credit Handling

Manage Collect for Credit and Complaint Forms swiftly and liaise with relevant departments for resolution within agreed timescales.

• Customer Experience & Support

Assist in onboarding customers to Zeus’ BTB (Business-to-Business) platform and help them register and place orders.
Maintain accurate records of all customer interactions and feedback, updating account information as necessary.

• Team Collaboration

Collaborate with internal sales to drive customer satisfaction and sales performance.
Contribute feedback and insights in regular team meetings to support service excellence.

• Flexibility

Undertake additional responsibilities and support tasks in response to evolving team or business needs, as directed by management.

Skills & Qualifications

• Friendly and professional communication style
• Excellent listening and problem-solving skills
• Strong organisational and multitasking abilities
• Detail-oriented with accurate record-keeping
• Ability to work under pressure and prioritise tasks
• Experience in a fast-paced customer service or sales support environment
• Proficient in SAP or similar CRM/order management systems (training will be provided)

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person