About

Your new companyJoin a leading global organisation in financial services that values responsibility, excellence, and innovation. The company fosters a friendly, supportive culture and invests heavily in employee development and training. The organisation specialises in Asset Finance and Leasing within a global business with fantastic benefits based in Stoke Poges who are looking to hire a Customer Service Executive from a similar background within Financial Services. This role offers hybrid working with 2-3 days a week working from home. Your new role Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.Respond to all customer queries and requests in an accurate and timely manner.Process transfer requests, financial amendments and refund requests on customer contracts within appropriate timescales.Ensure Customer Records are kept up to date and accurate.Proactively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.In conjunction with the Operations Team Leaders identify and follow-through process improvement initiatives that will improve the customer's experience and lead to business efficiencies.Maximise revenue opportunities for SFS through identification and capture of sales leads, the collection of transfer / admin fees where appropriate and effectively deal with potential debt issues, resolving problems where possible to prevent arrears / bad debt.Work to industry and regulatory guidelines and time frames. Effectively and efficiently deal with switchboard calls for SFS ensuring that we deliver exceptional service and direct customers to the right person or departmentWhat you'll need to succeed Proven track record in offering exceptional se