About

If you’re someone who enjoys variety, thrives in a fast-paced environment, and gets a buzz from helping others, this could be the kind of role that feels like it was made for you. You won’t be stuck doing the same thing every day. You’ll be part of a genuinely supportive team where your ideas are welcome, your efforts are noticed, and your personality matters just as much as your experience. Why This Role Could Be Great for You You love solving problems and making someone’s day easierYou enjoy taking ownership and being trusted to get things doneYou want to work with people who support each other and share a laugh when things get busyYou’re looking to build confidence, learn new systems, and grow in a role that challenges youYou take pride in being organised, detail-focused, and able to juggle multiple tasksYou value being part of a company that sees potential, not just a perfect CV What You’ll Be Doing Responding to customer queries via phone, email and live chatProcessing orders quickly and accurately using internal systemsKeeping customers informed and resolving any issues along the wayCoordinating returns and credits with a smooth, hassle-free approachWorking closely with other teams to keep everything running smoothlyManaging your own workload and staying on top of daily tasksMeeting service targets while keeping the customer experience front and centre What You’ll Bring A warm, professional tone and a natural ability to connect with peopleStrong communication skills and a calm approach under pressureConfidence using computers and learning new systemsA proactive mindset—someone who spots what needs doing and gets stuck inPrevious office or customer-facing experience is helpful, but not essential</