About

Customer Service Agent – Be the Voice That Makes a Difference Location: Marlow (Hybrid after 3 months)Type: Full-time, PermanentDepartment: Operations TeamWho We AreWe’re recruiting for a fast-growing organisation known for their commitment to quality, innovation, and world-class service. Behind every great product is an even greater team - people who bring passion, energy, and excellence to everything they do.We’re on the lookout for a Customer Service Agent who’s dedicated, proactive, and ready to deliver first-class service every single day.What You’ll Be DoingAs part of our Operations Team, you’ll play a key role in supporting our customers and ensuring every interaction is smooth, efficient, and memorable.You’ll:• Communicate directly with customers via phone and email using CRM and contact centre systems• Process and manage customer orders accurately and efficiently• Handle return requests, ensuring all details are captured and processed correctly• Manage calls, enquiries, orders, and complaints while logging every detail in our CRM system• Resolve complex customer issues with empathy, professionalism, and a solutions-first mindset• Collaborate with Sales, Marketing, Logistics, and After Sales Support teams to ensure seamless communicationWhat You’ll Bring to the TableYou’re a people person with a passion for problem-solving and a natural ability to stay calm under pressure. You thrive on delivering outstanding service and turning challenges into wins.You’ll have:• Proven experience in a Customer Service or similar role• Confidence using CRM systems (bonus points for SAP or Salesforce experience )• Understanding of Consumer Rights Act and Distance Selling Regulations• Excellent attention to detail and solid MS Office skills• Great tim