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Customer Service Executive Location: Letchworth, HertfordshireContract: Temporary (approx. 6 months)Hours: Full-time, 37 hours per weekPay: £13.75 per hour ----------------------------------------About the Role SRM Recruitment are delighted to be working with a growing organisation seeking a Customer Service Executive to join their busy team. This is a fantastic opportunity for someone who enjoys helping people and thrives in a fast-paced environment. You’ll be the first point of contact for customers, handling enquiries via phone, email, live chat, and face-to-face. The role involves resolving queries quickly and professionally, providing accurate information, and ensuring every customer receives a positive experience. ----------------------------------------Key Responsibilities Act as the first point of contact for customer enquiries.Handle calls, emails, live chat, and occasional letters.Provide clear and accurate information on services.Log service requests and update records on the CRM system.Assist customers in person at the reception area.Support customers with digital tools and online services.Maintain confidentiality and adhere to GDPR guidelines. ----------------------------------------Skills & Experience Previous experience in a busy customer service environment (contact centre or reception).Strong communication and listening skills.Ability to multi-task and work calmly under pressure.Good IT skills, including Microsoft Office and CRM systems.A positive, helpful attitude and willingness to learn. ----------------------------------------What’s on