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Customer Service CoordinatorEast Midlands GatewayHybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing. Join our snack-loving teamWe’re looking for a Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move. About the role As a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers. You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed. You’ll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, you’ll help us maintain excellent service levels and keep our operations running efficiently. What’s in it for you?We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: Comprehensive healthcare support – including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan – contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME – our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Accurate processing of manual orders by entering them into JD Edwards w