About

Role: Customer Service Claims Handler Location: Liverpool Salary: £25,877 starting salary, plus an up to £1,500 performance-related annual bonus, paid quarterly once established within your role Workinghours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays About the role: In the role of Customer Service Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey What you will be doing: To work as a team to proactively manage a portfolio of customer repair claims through to settlementTo ensure that complete and thorough indemnity investigations are carried out on all claimsWork closely with suppliers to fulfil customers' needs during their claims journeyUtilising our in-house engineers to assess whether the damage sustained is a repairable prospectAccurate payment to our customers and their representatives regarding claims settlementDemonstrate effective communication skills whilst engaging with our customers through various channelsData integrity is key when keeping a record of all activity undertaken throughout the life of the customers claimIn first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding.Listen to understand and help our customers focusing on what matters the most to themRole model a 'quality comes first' mindset at all timesTake full ownership of a customer query only hand-off when it's an exceptionUtilise support from others and tools available when needed</