About

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues. The ideal candidate should have excellent communication skills, be able to multitask and have a positive attitude. Additionally, the successful candidate should be able to work independently and as part of a team.

Responsibilities:

• Provide excellent customer service to all customers.
• Answer customer inquiries and resolve customer complaints in a timely manner.
• Maintain customer records and update information as needed.
• Provide product and service information to customers.
• Maintain a professional and friendly attitude towards customers at all times.
• Keep up to date with product and service information.
• Follow up with customers to ensure their satisfaction.

Qualifications

• Excellent communication skills, both verbal and written
• Strong phone etiquette and customer interaction abilities
• Proficiency in data entry and record-keeping
• Analytical skills to assess customer needs and provide effective solutions
• Ability to work in a fast-paced environment while maintaining attention to detail

Job Types: Full-time, Fixed term contract

Pay: £28,000.00-£31,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Work from home

Schedule:

• Day shift

Ability to commute/relocate:

• Manchester, M40 8BB: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 2 years (required)

Work Location: Hybrid remote in Manchester, M40 8BB

Application deadline: 30/05/2025