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Customer Service Assistant £25,000 - £26,000 Depending on Experience Full time, Permanent An exciting opportunity has arisen for a Customer Service Assistant to join a busy Helpdesk. This is a customer-focused role where you will act as the first point of contact, providing guidance, resolving queries, and ensuring a high standard of service is delivered at all times.You will handle a high volume of inbound and outbound calls and emails, working closely with customers, suppliers, and internal teams to resolve issues efficiently and see them through to completion. The role also involves supporting the wider team.Key ResponsibilitiesManaging day-to-day customer queries via phone and emailLiaising with suppliers to resolve service issuesLogging, updating, and closing cases accurately within internal systemsCompleting tasks within agreed deadlinesCarrying out administrative duties, including obtaining and uploading legal documentationProviding ad-hoc support to other team members as requiredEssential RequirementsMinimum of two years’ experience in a customer service–focused roleHighly motivated with a proactive and driven approachStrong problem-solving and analytical skillsExcellent verbal and written communication skillsGood organisational and time management abilitiesAbility to work under pressure and manage multiple prioritiesStrong attention to detail and ability to follow proceduresGood working knowledge of MS Excel and the wider MS Office suite (Outlook, Word)If this sounds like a role that would suit your skills and expertise then APPLY NOW using the link below. Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent