About

✈️ Join Belfast International Airport as a Customer Service Assistant✈️

Are you passionate about delivering excellent customer service while playing a vital role in airport safety and operations?
Optime, aviation recruitment specialists, are recruiting Customer Service Assistants to join a respected and successful client at Belfast International Airport.

No previous airport or security experience? No problem! You’ll receive full training, support with background checks, on-site mentoring, and a smooth onboarding process.

⭐ Why This Role?:

• Comprehensive, paid training from industry experts
• Competitive hourly rates: £12.72/hr during training, rising to £13.15/hr after x-ray training
• 5-on / 3-off shift pattern, 40 hours per week
• Weekly pay (every Friday)
• Free staff car parking
• Great opportunity for temp-to-perm progression based on performance.

Start Date - 26th January 2026:
Shifts:
You must be able to work both shift patterns:

• Early: 03:30 – 13:30
• Late: 12:30 – 22:30

What You’ll Be Doing:
As a Customer Service Assistant, you’ll be a welcoming face of the airport—while ensuring a safe, smooth, and secure experience for passengers. Duties include:

Customer Service Responsibilities:

• Greeting passengers and providing friendly, helpful support
• Guiding customers through airport processes and responding to enquiries
• Maintaining a calm, professional, and supportive presence during busy periods

Security Responsibilities:

• Screening passengers and baggage using both equipment and manual techniques
• Monitoring and patrolling airside and landside areas
• Managing access control points and assisting with incident investigations
• Responding to emergency or escalated situations in a composed manner
• Ensuring compliance with airport and security regulations

This role blends customer interaction with essential airport safety duties—perfect for individuals who enjoy working with people and staying active.

✔️ What We’re Looking For:

• Friendly, enthusiastic, and customer-focused attitude
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent observational and problem-solving abilities
• Physically fit and able to stand for extended periods
• Must have lived in the UK for the past 3 years
• Proof of National Insurance and current address
• Five-year address history
• Willingness to complete a basic criminal background check
• Flexible, reliable, and able to follow strict security procedures

✈️ Ready to take off?:
Submit your CV to Optime Group today and start an exciting career supporting passengers and safeguarding airport operations!
Optime Group is acting as an Employment Business for this vacancy.