About the role:

We are about to see the biggest changes to waste and recycling which will impact our 80,000 households in West Suffolk and also all of our businesses. Under the government’s Better Recycling policy, new collections will be introduced to include weekly food waste, dry recycling and changes to separating commercial waste.

We are looking for two Customer Service Assistants to join our busy team, helping West Suffolk Council to support our customers and communities with the changes to our waste collections.

You will work as part of the Customer Services Team to provide frontline support to our customers, focusing on Better Recycling queries, using a range of channels including phone calls, emails, social media and e-forms. Ideally you will have a good working knowledge of local government services such as housing, waste, planning and licensing, though applications are welcomed from individuals who are willing to learn new services and systems.

What you will need:

The successful candidate will preferably have recent experience of working in a customer-focussed role. You will have excellent attention to detail, be an effective communicator and enjoy working at a fast pace. We are looking for someone who responds positively to change and can make a difference to our customers.

Why work for us? Our benefits include:

For more information:

For an informal discussion and further information please contact Angela Robertson, Customer Services Team Leader on 01284 757618 or email angela.robertson@westsuffolk.gov.uk.

Please note, we are unable to accept CVs, please follow the online application process to apply.

Closing date: Sunday 4 January 2026

Interview date: Week commencing 19 January 2026

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.