About

Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a Customer Service apprenticeship. What's in it for you as a Customer Service Apprentice? Salary of £19,500 rising to £27,000 after successful completion25 days holiday plus bank holidayA generous contributory pension schemeFree parking onsiteDiscounts at a number of retailers The role for Customer Service Apprenticeship: Undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3-month end placement assessment)Handle customer enquiries via telephone and emailResolve customer complaints to the required standardsProvide an exceptional level of customer serviceYou will promote a wide range of services and products, ensuring compliance with all standardsYou will do this by taking inbound calls, making outbound calls, email, Webchat, and social media if required Key requirements: You must be educated to level 4 English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer serviceYou will have good communication skills, both written and verbal, and the ability to adapt to new systems, changes and procedures as requiredSome exposure to a customer service environment (retail, hospitality, office) would be advantageous but is not essential as full training and support in provided Strong work ethic with excellent time keeping Essential criteria: