About

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. __________________________________________________________________________ **Join UMC Physicians: Where Employee Satisfaction Soars at 96%!** Title: Customer Service Advocate – Part time Department: UMC Urgent Care at KingsPark Summary We are seeking a part-time team member for a high-volume clinic. The Customer Service Advocate serves as a direct contact for patients via telephone, in-person, or online platform. The CSA is responsible for scheduling patients, verifying insurance, collecting payments, and exemplifying the Service is our Passion culture. Preferred Characteristics: • Excellent customer service skills • Professional demeanor and appearance • Servant’s heart • Punctual and dependable • Works with a sense of urgency Availability Requirements: • Ability to work evenings and weekends • Monday & Thursday: 5PM – 9PM Every other weekend: Friday: 5PM -- 9PM, Saturday & Sunday: 9 AM – 6 PM Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient. Our Vision: To be the best place to work and the best place to receive healthcare. Essential Functions: • Greets patients • Answers multi-line telephone system in a professional manner • Schedules patients on a walk-in/urgent care schedule • Accurately registers patients using the UMCP computer system • Ensures all documents and forms are presented, explained, and signed at time of registration • Obtains appropriate signed consent forms • Obtains all necessary information to perform benefits verifications • Collects co-pay or amount required at time of service • Works to provide a friendly, calm and professional environment for a sick patient, their family and friends Additional Responsibilities: Additional duties as assigned Knowledge/Skills/Abilities: Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change. Minimum Qualifications: High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills. Preferred qualifications: Previous experience in a general office capacity. Environmental Conditions: Well-heated and ventilated building. Normal office environment. Fast paced, professional environment. Physical Requirements: Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Must be able to transact business in person or on the telephone. Hours may vary depending on the needs of the department. Limitations and disclaimer: The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. _____________________________________________________________________________ UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.* Benefits: Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf UMC Vision, Mission and Standards: Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates