We’re looking for a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland, on a full-time, temporary basis.

Key Duties:
*Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face-to-face, telephone, email, letter, web chat, and social media.
*Resolve enquiries efficiently at the first point of contact wherever possible.
*Carry out surveys, telephone interviews, and data collection tasks to support service improvement and customer insight projects.
*Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.
*Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful.

The Person:
*Five GCSEs (or equivalent) at grades A–C / 5–9, including English and Maths.
*Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.
*The ability to adapt to different communication channels, digital systems, and changing processes.
*A proactive and flexible approach, with a genuine commitment to delivering high-quality customer care
*Previous experience in a contact centre or customer service role is desirable.