About

About the BusinessAt Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us About the RoleLevel: 2 Department: Customer Service Centre Location: Southampton, hybrid after training Contract type: Permanent, Monday until Friday Salary : paying up to £27,000 (based on 40 hours per week) Our Customer Service Advisors receive between 30-40 phone calls a day. They handle queries, having been trained to explain complex information in a way our customers will understand. At times, our advisors may deal with complaints, liaise with different areas within our business and investigate certain calls. No matter what our advisors are dealing with, they always ensure they honour given time scales to our customers and fulfil our promises for call backs, updates or emails. As our customers' needs evolve, our advisors are trained in how to show empathy in emotional or challenging situations, and to have resilience when dealing with difficult conversations. Our colleagues play a vital role in our business, so we do what we can to acknowledge their hard work by holding regular recognition and social events, that provide awards, prizes and contribute to peer reviews. I'm looking for client-focused individuals with a passion for customer service to join our fast paced, dynamic environment to help us provide our