About

• Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!
• This role is a part time, fixed term contract until 31st of July 2026
• Working hours: Monday and Tuesday 13.00pm – 18.00pm, Saturday and Sunday 08:00am - 17:00pm

Key Responsibilities

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.
• Please see the Job Description for full details of your day-to-day duties and responsibilities.
• In return for your hard work, we offer a competitive salary of £18,184.40 per annum and a benefits package. Click here to see more about our benefits.
• If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.
• Please make sure to check your email and spam folders regularly for correspondence.
• Applications may be reviewed, and candidates invited to interview ahead of the close date.