About

CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST)Hedin Automotive BMW & MINI has a fantastic opportunity for a part-time Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world's most admired brands in the automotive industry.YOUR ROLE.You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.The main duties of the role include:Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer serviceRecord customers details and requirements when handling an enquiryArranging aftersales bookings by telephone and allocating work to relevant workshop teamsProvide customer estimates according to company policy on schedules, times and pricingMake outbound calls to customers when ordered parts have arrived and arrange a bookingMaintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product rangeYOUR PROFILE.Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.<