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Start Date: 12th January 2026Salary: £31,700On site, hybrid or fully remote working (subject to requirements)CCP are delighted to again support a leading professional not-for-profit, membership organisation with the recruitment of a team of Membership Service Advisors to join their complex customer operation in January 2026.Are you an articulate and highly proficient customer service specialist seeking a fulfilling new challenge to start in January?Are you able to commute to Canary Wharf when required to support your development? As a Membership Service Advisor, you will be expected to provide exemplary customer service while promoting brand loyalty and upholding their outstanding reputation.Key Responsibilities (not limited to): Provide an exceptional level of customer service in all member interactions.Ensure members records are updated accurately and efficiently.Conduct two-way conversations with medical professionals through various communication channels, regarding member’s subscriptions and inquiries.Complete administration, after call work and membership correspondence accurately and efficiently.Manage personal and group inboxes and complete allocated tasks.Adhere to all operational processes, policies, and procedures always.Take responsibility of personal KPI’s and team/department expectations.Ensure retention and implementation of all provided training materials. Core Competencies: Offer an exemplary service through active listening and focus, quickly understanding and responding to member needs.Possess outstanding communication (verbal and written) skills, with high levels of emotional intelligence.Consistently demonstrate high quality wor