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Customer Service Advisor Location: Sheffield, S2 postcode with free parkingPay: £12.60 per hourJob Type: Full-time, 37 hours per week Join our dedicated team at Sheffield City Council as a Customer Service Advisor. This role is perfect for individuals who are passionate about providing exceptional customer service and making a significant impact in the community. Day-to-day of the role: Serve as the first point of contact for customers via phone, email, or post.Listen attentively to understand and resolve customer enquiries with care and efficiency.Provide accurate information, guidance, and support across a diverse range of services.Utilise IT systems to securely record and manage customer information.Collaborate effectively with team members and escalate complex issues as necessary.Contribute to continuous service improvement initiatives and uphold the organisation's values. Required Skills & Qualifications: Proven experience in a customer-facing role.Basic IT proficiency, including knowledge of Microsoft Office.Excellent communication and listening skills.A positive, solution-focused attitude and a commitment to providing excellent customer service.Strong commitment to equality, diversity, and maintaining confidentiality.Flexibility to work across different teams and adapt to varying shifts. Benefits: Join a supportive and inclusive team environment.Make a tangible difference in the lives of Sheffield residents.Stable and rewarding role with opportunities for professional growth. How to Apply: To apply for the Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are p