About

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks. As well as a salary starting from £24,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer an on-site gym, and 'lunch on us' scheme - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. You don't have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening: listen carefully, retain key details, and accurately understand our customers' concerns. Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions. Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships. Empathy and support: understand the customer's perspective and tailor your approach accordingly to support. Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload. Accountability: resolve customer queries in-line with policy and guideline. Following Process: follow p