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Customer Service AdvisorCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Stoke on Trent. The role is on a permanent basis. £25,170 (12-month fixed term contract) The Role:As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery.Key Responsibilities: Deliver first-line after-sales support to trade and customers via phone and email.Accurately process orders for accessories and point-of-sale items.Maintain detailed records of all complaints, ensuring timely and effective resolution.Manage and update in-house systemsProvide general administrative support Assist with warehouse operations, including picking, packing, posting and dispatching goods to customers.Process inbound deliveries, check stock, and ensure all items are booked in and stored correctly.Handle customer returns and ensure accurate processing within SAP.Source and maintain general office supplies and stationery. Hybrid role (2 days a week in office) 8.15am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on a FridayThe individualWe’re looking for people who have: Proven experience in a customer service or complaints-handling environment.Skilled in coordinating effectively between consumers, suppliers and internal/external stakeholders.Capable of managing multiple tasks with accuracy, efficiency and professionalism.Experience using business systems such as SAP or similar platforms is advantageous.Excellent written and