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Customer Service Advisor (Payments Support)Leamington Spa – Hybrid (after training)£26000 – £28,500 (depending on your experience) + BenefitsAre you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.What you’ll do as a Customer Service Advisor: Speak with customers about overdue accounts in a supportive, professional wayAgree payment arrangements or plans that work for both sidesHandle objections confidently but always with empathyKeep clear and accurate records What we’re looking for in our Customer Service Advisors: Background in customer service / contact centre / call centreConfident communicator who enjoys problem-solvingResilient, empathetic, and motivated by helping customersOrganised and able to manage your workload effectively Shift pattern for Customer Service Advisor:7-week rotation (5x 8:30 am – 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm)Benefits for a Customer Service Advisor: 25 days holiday + bank holidaysPrivate medical, life assurance, pension up to 7.5%Staff discounts + development opportunities INDL