About

Location: Horsham Full-Time Permanent Basic Salary £25,397k + Bonus + Benefits Join one of the UK’s fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don’t just connect homes—we connect people with outstanding service. About the Role As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care. This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey. What You’ll Be Doing Handling inbound calls from customers with professionalism and empathy Resolving billing queries and explaining charges clearly and accuratelyManaging overflow calls from 1st line technical support, ensuring no customer is left waitingResponding to general enquiries about services, packages, and account detailsHandling complaints with tact and urgency, aiming for first-contact resolution Logging all interactions in our CRM system with precision and detail Collaborating with internal teams to escalate and resolve complex issuesContributing to service improvement by sharing customer feedback and insights What We’re Looking For A natural communicator with a warm, confident phone mannerPrevious experience in a customer service or contact centre environment (telecoms a plus )Strong problem-solving skills and the ability to st