About

Customer Service Advisor – Reading / Hybrid Ready to join an award-winning team that’s redefining customer support? This is your chance to work with a dynamic, friendly, and collaborative group where your ideas matter and your growth is a priority. We’re looking for a Customer Service Advisor who thrives on delivering exceptional service. You’ll be the first point of contact for our clients, legal professionals who rely on us for expert guidance. With full training, mentoring, and a supportive team behind you, you’ll become the expert that experts trust. What’s in it for you? Competitive salary25 days holiday (plus the option for 5 extra unpaid days)Annual lifestyle allowance of £300Free parkingCycle to Work & Gym Flex schemesInternal coaching and career progression opportunitiesFamily-friendly policiesRegular socials and team-building events What you’ll do: Provide first-line support via phone and ticketing systemCapture key details to ensure smooth resolutionsHelp customers get the best from our products and services What we’re looking for: Confident communicator with a professional telephone mannerPrevious customer service experience in a fast-paced environmentStrong PC skills (MS Office, email clients, web browsers)Ability to explain complex issues clearlyCalm under pressure and great at multitasking If you’re passionate about delivering outstanding customer experiences and want to be part of a team with a 98% satisfaction rate, we’d love to hear from you. Please apply today.