About

#BelongWithUs Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment The role: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way Our Customer Service Advisor roles are often the first step into a rewarding career with us - we have many Advisors that have developed and successfully been promoted within our team or moved on to other parts of the business to achieve their career aspirations Key Responsibilities: Dealing with all aspects of customer contact into the business,in a quick and timely mannerSourcing parts, processing orders, chasing orders and dealing with queries Maintain excellent relationships with customers Provide a first class after sales service to support our website and contract customersCoordinating deliveries, organising collections with carriers and reacting to failed deliveriesIssuing refunds, and general admin dutiesProvide feedback from customers to the line Manager on competitor activityAny projects on an ad hoc basis as requested by the Customer Service SupervisorNo two days will be the same, and our colleagues genuinely love to help our Customers with their enquiriesYou: You’ll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You’ll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. You’ll have excellent organisational skills, the ability to work on your own and you’ll love