About

We are seeking a proactive and enthusiastic Customer Services Advisor to joina small, riendly team. This is a full-time, office-based role where you'll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations. The role is full time and office based offering a starting salary from £25,000, experience and skills will be considered. Based just outside Brackley. Key Responsibilities for the Customer Service Advisor: Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures. Key Skills Required for the Customer Service Advisor: Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and eff