About

At Adaptable Recruitment, we're supporting a growing organisation known for its down to earth, supportive culture. They're now looking to bring in a Customer Service Advisor who enjoys problem solving, coordinating busy workloads, and being a reliable point of contact for both customers and internal teams.Salary: £45,000 - £50,000 - Depending on experience.Location: Runcorn - Fully office based Holidays: 20 days holiday plus bank.Working Hours: 8.30 - 5.30Main Responsibilities to include: Customer Support & Communication: Act as the first point of contact for incoming calls and emails, providing clear and helpful support.Make outgoing calls to confirm details, arrange appointments, and keep all parties updated.Provide timely updates on ongoing tasks, ensuring all communication is recorded accurately.Capture and document customer feedback, including compliments and concerns, ensuring it is directed to the appropriate person. Scheduling & Coordination: Plan and manage appointments, ensuring workloads are allocated efficiently.Match tasks with the right team members based on skills and availability.Keep all notes, details, and job information fully updated and consistent.Support the smooth delivery of both planned and reactive work within agreed timelines. Administration & System Management Create and update customer accounts and job records.Order materials or equipment where needed.Keep internal systems, trackers, and customer portals up to date.Raise invoices and ensure supporting documentation is accurate. Team Collaboration Work closely with colleagues across operations, finance, and management to keep workflows running