About

Reporting directly to the Customer Service Team Leader, the successful candidate will manage the end-to-end order process for the product line, ensuring that every order and inquiry is handled efficiently, accurately, and to the highest standards of customer satisfaction and company quality. Our goal is to continuously deliver Customer Service Excellence, ensuring we deliver the right product and service, at the right price, at the right time, to the right customer every single time. In this role you will proactively communicate with customers and suppliers to guarantee a seamless experience and closely collaborate with our manufacturing plants, fostering strong cross-functional relationships to optimize product availability, meet demand, and support revenue growth. Additionally, the position will involve leveraging opportunities to upsell, suggest product alternatives, and manage allocations to maximize customer satisfaction and inventory efficiency. Key responsibilities for the position include: Priority focus on a high level of customer service excellence, responsible for assigned Customer base ensuring all aspects of the Customer's order are managed and customer enquiries are handled efficiently, quotations and sample requests are prepared in a timely manner and projects are registered in the dedicated system CRM systems are up to date.Process all incoming orders onto the system, and ensure that Customer receives expected level of communication and follow up throughoutManage the Debit/Credit Note process to Customer and Company requirements and proforma invoice and account status communication with Customers as requiredManage any customer Complaints & Returns effectively and efficientlyPrepare Customer drawing presentations using CAD software when required, ensuring accuracy and timeliness in all instancesMeet operational targets set for team/DepartmentLiaise with