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Customer Service Advisor PermanentFull-Time Location: BasildonSalary: £27,516An established property services provider is seeking a proactive and organised Customer Service Advisor to join their team supporting a key contract in Basildon.??? Role OverviewThis position involves coordinating appointments with clients, subcontractors, suppliers, and supervisors to ensure efficient scheduling and adherence to service level agreements. You'll play a key role in managing expectations, avoiding overpromising, and ensuring materials and equipment are ready for use at scheduled times.Using internal scheduling systems, you'll allocate operatives and subcontractors to jobs, handle complex repair queries, and support customers who may have experienced service issues-building trust and confidence through effective communication.?? Candidate ProfileIdeal applicants will have: Proficiency in Microsoft OfficeStrong administrative and organisational skillsExcellent written and verbal communication abilities �? Benefits Package Annual discretionary bonus (profit share)26 days holiday plus bank holidaysEnhanced pension schemeHealthcare cash plan (includes 24hr GP, dental, optical, physio)Life assurance and accident coverShare save schemeEnhanced maternity and paternity payDiscounts and vouchers via employee perksHoliday buy/sell optionsFlexible working and bank holidaysTwo paid volunteering days annuallyOngoing learning and developmentRecognition awards for loyalty and values �? About the OrganisationThis company delivers integrated asset management services to housing associations and local authorities, with a focus on improving residents' living conditions and creating lasting community impact. Services include responsive repairs, void refu